The website allows a person (“user”) to place electronic orders ("order") for one or more products on offer provided such products are available.
A purchasing contract ("sale") between the user and Playing and Learning (Pty) Ltd (“Playing and Learning”) shall be complete only once the user has placed an order, the payment has been made by the user, and said payment received and acknowledged by Playing and Learning.
Credit or Debit Card (via PayFast on our website)
Electronic Funds Transfer (EFT)
Payments made after 1 pm will be allocated to the following working day.
Where multiple payments are made for one order or single payments are made for multiple orders, it is incumbent upon the customer to confirm that the payments have been allocated to the correct invoice.
Please be advised that until payment is received, the stock remains strictly subject to availability.
Orders placed after hours, on weekends or public holidays will be processed the following business day.
Placing an item in your cart without processing the payment for the order will render the transaction invalid.
If you have any issues with payment, please contact us on 011 511 9125 / 084 607 7220
Reservation of items
Products cannot be reserved by a user to be bought at a later date. Placing an item in your cart without processing the payment for it will not register on our system.
Please note that stock of all items remains strictly subject to availability until the invoice is issued.
Please be advised that all pricing is subject to fluctuation without prior notification owing to annual price increases, currency fluctuations and the like.
Items on promotion, clearance or end-of-range are not eligible for return or exchange, therefore no refunds will be processed for these products unless the product is damaged/faulty.
Defective or Incorrect Product
If your product is defective, or you received the incorrect product, you may return it to Playing and Learning within 14 working days of delivery. In the case of defective or incorrect product, exchanges or replacements are the responsibility of Playing and Learning. Please notify us of the defective or incorrect product within 48 hours of receipt of the product - after which, Playing and Learning has the right to decline the return. The defective product may be repaired or replaced, or you will receive a refund.
Cancellation of orders
You may cancel your order by contacting email@example.com or calling 011 511 9125
Before dispatch: Customers may cancel an order before it has been dispatched, provided that the items they are cancelling are not made to order or Playing and Learning has not placed and paid for a large order on their behalf. A 15% handling fee may be imposed if an order is cancelled before it has been dispatched.
After dispatch: Customers may cancel an order after it has been dispatched, provided that the items they are cancelling are not made to order or Playing and Learning has not placed and paid for a large order on their behalf. Cancellations requested after the order has been dispatched will be treated as a return. From the date of delivery, you have 14 working days to return items in your order for exchange or refund. A 15% handling fee may be imposed at Playing and Learning’s discretion. After this 14-working day period, Playing and Learning reserves the right to refuse a return or exchange. Once an order has been dispatched, the delivery charge will not be refunded.
Returns and Refunds
If you are dissatisfied with your purchase for whatever reason, you may return it to Playing and Learning within 7 working days of receipt. You will receive a refund for the cost of the item within 7 working days from the arrival of the goods at the Playing and Learning premises.
Products will not be eligible for return if they have been partially or entirely disassembled, physically altered, permanently installed, affixed, attached, joined or added to, blended or combined with, or embedded within, other goods or property.
Products removed from and returned without packaging will not be refunded as they are rendered as unsuitable for re-sale.
Please note that items arriving after the 7-working day return deadline may not be accepted and can be returned to sender.
As a rule, refunds are offered via EFT payment and take up to 7 working days to process. Once processed, EFT refunds will take 2-3 working days to reflect in your account.
Delivery/ Shipping Terms and Rates
Playing and Learning has partnered with top courier company, The Courier Guy to offer you the best deliver service possible. We deliver door to door, all across South Africa.
Your will receive an automated message from our online system once your order has been dispatched.
Standard Shipping in and around Johannesburg and Pretoria: R95 (2 - 4 working days delivery)
Standard Shipping to major centres around SA: R140.00 (3 - 5 working days delivery)
Major centres include Bloemfontein, Cape Town, Durban, Polokwane, East London, Port Elizabeth, George, Kimberley, Ladysmith, Nelspruit, Polokwane, Potchefstroom, Witbank and Welkom.
For standard shipping to outlying areas around SA , please request a quote. Delivery for outlying areas is usually around 4 – 7 working days.
Free shipping in Gauteng (Johannesburg & Pretoria) for orders over R750.
Free shipping for all major centres (Bloemfontein, Cape Town, Durban, Polokwane, East London, Port Elizabeth, George, Kimberley, Ladysmith, Nelspruit, Polokwane, Potchefstroom, Witbank and Welkom) for orders over R1200.
Please note - free shipping does not apply to discounted orders as well as outlying areas and will be charged after purchase should the automated system not be able to calculate the shipping at the time of purchase.
** Free shipping and courier rates are subject to change at any time & without notice***
For more information on delivery please contact us: firstname.lastname@example.org / 011 511 9125 / 084 607 7220.
Should a product you have ordered be:
- Temporarily unavailable: we will notify you that the product is temporarily out of stock, and give you an estimate of the delay in delivery and, unless you agree to wait for such longer period for delivery, or accept delivery of another product instead, Playing and Learning will issue a credit voucher to an amount equal to the price paid for the product (plus any additional charges applied*).
- Discontinued or permanently unavailable: we will notify you and, unless you agree to accept another product instead, Playing and Learning will issue a credit voucher to an amount equal to the price paid for the product (plus any additional charges applied*).
*Delivery fees will not be refunded if the unavailable item(s) are part of an order which included items that will still be delivered.
Changes to these Terms and Conditions
Playing and Learning reserves the right to revise these terms from time to time. You will be required to accept the T's & C's every time you transact on our website.