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Return and Refund Policy


If you are dissatisfied with your purchase, you may return it to Playing and Learning within 7 working days of receipt.  The return cost of the item/s is for your own expense. 

Products will not be eligible for return if they have been partially or entirely opened and/or disassembled, physically altered, permanently installed, affixed, attached, joined or added to, blended or combined with, or embedded within, other goods or property.

Products removed from packaging and/or returned without packaging will not be accepted for a refund as they are rendered unsuitable for resale.

Items arriving after the 7-working day return deadline may not be accepted and can be returned to sender.


As a rule, refunds are processed via EFT payment and take up to 7 working days to process. Once processed, EFT refunds will take 2-3 working days to reflect in your account.

Please note: If your order benefited from the "Free Shipping" option, the cost of the original shipping will be deducted from the refund amount.